Privacy Policy

This Privacy Policy explains how Velo Craft handles personal data in connection with its bicycle repair workshop services and website use. It applies to inquiries, bookings, intake, inspection, repair, collection, and related communications.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

Contact Information

Privacy email

[email protected]

Privacy phone

+994 55 253 60 54

Workshop address

72, Nəriman Nərimanov Küçəsi, Göygöl, AZ

Privacy contact

User Rights

Your Rights

Subject to legal limits, individuals may request access to their data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. Where processing is based on consent, that consent may be withdrawn for future processing. We may need to keep some information where the law requires it or where it is necessary to complete a service or resolve a dispute.

Available rights depend on the nature of the request and applicable law.

Requests

How to Make a Request

To protect privacy, we may ask for information needed to verify the requester and locate the relevant records. We will review each request and respond within a reasonable period under applicable law. If we cannot act on a request in full, we will explain the main reason where permitted.

Requests are reviewed against identity and record-matching requirements before action is taken.

Data Retention

Retention

We retain personal data for the period needed to manage inquiries, complete services, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer required, we delete it or anonymize it where practical. Some records may be kept longer if a legal duty, payment record, or unresolved service matter requires it.

Records are kept only as long as needed for service, accounting, or legal purposes.

Policy Updates

Policy Changes

We may update this Privacy Policy from time to time. The revised version will apply from the date it is posted unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the website or other appropriate communication channels.

The policy may be revised when our practices, services, or legal obligations change.

Data We Collect

We may collect contact details, inquiry content, booking information, bicycle service details, intake notes, inspection findings, quote approvals, payment records, and service summary information. We may also collect technical data such as device and browser information, log data, and basic usage records when the site is visited.

The information collected depends on the service request and the way the site is used.

How We Collect Data

We receive data when a user submits a contact form, sends an email, calls the workshop, makes a booking, brings in a bicycle for intake, approves a scope, or communicates during service. We may also generate records during inspection, repair, quality checks, collection, and payment handling, and we may receive limited technical data from the website and service tools used to operate it.

Most information comes directly from the customer or from workshop interactions.

Cookies We Use

We may use essential cookies to support site functions, session cookies to maintain form and booking activity, and limited preference or analytics cookies to understand how the site is used. Cookie settings may vary by browser and device, and some cookies may remain active until they expire or are cleared.

Cookie use is limited to operational and basic analytical purposes.

Cookie Controls

Users may manage cookies through their browser settings and, where available, through site controls. Blocking some cookies may affect form submission, session stability, or other site functions. We do not rely on cookies to collect more information than is needed for basic operation and measurement.

Browser settings can usually limit or remove non-essential cookies.

01 · Purpose

How We Use Data

We use personal data to respond to inquiries, arrange bookings, receive bicycles for intake, carry out mechanical inspection, prepare and confirm the scope and quote, perform repair and adjustment work, complete quality checks, provide collection summaries, process payments, maintain records, manage the website, and meet legal or accounting obligations. We may also use data to communicate about parts availability, scheduling, and approval of additional work.

Processing is limited to workshop operations and related administration.

02 · Sharing

Service Providers

We may share personal data with trusted service providers that help us operate the website, process communications, manage bookings, support payment handling, or maintain business records. These parties are expected to use the information only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.

Service providers receive only the information needed for their role.

03 · Legal basis

Legal Disclosure

We may disclose personal data when necessary to comply with law, respond to lawful requests, protect our rights, complete payment processing, or address fraud, security, or service disputes. We may also share information where a customer has asked us to do so or where disclosure is needed to carry out the requested service.

Disclosure may be required for compliance, payment, or dispute handling.